Shipping

SHIPPING UPDATE:

- All of our parcels are now fully insured, without extra charge.

- Due to current fuel prices, DHL Express raised their fuel surcharge to 37.5%. Unfortunately this means we had to raise our shipping fees for parcels to Australia, Iceland, Israel, Japan, New-Zealand, Singapore, South Korea, Taiwan and the United Arab Emirates.

- Shipments to the Ireland, Malta, United Kingdom and United States are currently not possible. 

- Worldwide shipping with DHL Parcel is not possible anymore, we use DHL Express instead. 

What happens after you place an order

After you place an order and complete the payment you will receive an order confirmation. We will then collect your bottles and pack them securely in our sturdy, neutral boxes or we will store them in our warehouse for future shipment if you have selected ‘hold for later shipment’.

Bottles themselves are tightly wrapped in bubble wrap and fixed in place in the box to prevent damage to the labels or packaging.

During the week we usually pack and ship your parcel within 24 hours.

Your shipment will be handed to the shipping company on Monday to Friday. We always use registered mail to ensure that the intended person will receive the shipment.

Hold for later shipping

This option enables you to combine multiple orders into one parcel to save on shipping costs. You can find an overview of your purchased bottles in your personal Whiskybase Shop account.

Whenever you are ready to have your bottles shipped, send an email to [email protected] and we will create a shipping quote for you once we know the weight of your parcel.

This service is free and you will only pay for the actual shipping costs. However, this service is meant for you to combine your orders into one shipment, not to store your bottles for long periods of time.

Orders on hold older than 14 days cannot be cancelled.

Delivery times

Delivery times may vary and we have very limited control over this. During the week we usually pack and ship your parcel within 24 hours.

If you are on a deadline (the bottle is a present, you are organizing a tasting or just eagerly awaiting the delivery of your bottle), please consider the following:

- Delivery times within the Netherlands, to Germany and Belgium in most cases takes 1 or 2 days.

- Customs can play a big role in slowing down the delivery process. This is out of our control.

- DHL Express is very reliable for worldwide delivery with a maximum of 5 days.

Track and Trace

We provide track and trace links for every shipment. You can check the status of your shipment by using the link we provide.

Please be patient if your parcel is being held by customs. We have no control over this process.

Be aware that sometimes an additional tracking link is provided by the operator in your country.

Insurance

All of our parcels are fully insured. You will receive a full refund in the unlikely event of a broken or missing bottle. 

Contact us immediately at [email protected] if there are issues with the transport. We need pictures of the box in case of damaged or missing bottles.