Covid-19 update / maatregelen COVID-19
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Shipping & returns

SHIPPING UPDATE 08-05-2020: DHL Parcel shipments are available again for China and Hong Kong. Some delay might occur. We see normal operations in Europe, USA.

Australia shipping is not possible at the moment. We will monitor this closely and will update this page if anything changes. Slight delays might occur but up until this moment all our partners operational.

Across Europe there will be delayed delivery. At the moment it looks like 1 or 2 days additional delivery time for some countries. All due to increased online orders and local restrictions.

We use reliable shipping companies for the shipment of your orders. The packages are always sent insured.

DHL Express has the highest reliability at the moment.


More detailed information can be found here:

DPD (european deliveries):

DHL Parcel:

DHL Express:



How we make sure you receive your bottles

As soon as you placed your order we at Whiskybase shop will start packaging your whisky. For this job we selected special sturdy boxes. The bottle itself is also wrapped so that it will endure the travel without any problems.

Your shipment will be offered to the shipping company on Monday to Friday. We always use registered post to ensure that the intended person will receive the shipment. 

In the unlikely event that a bottle should break or be misplaced, the shipment is insured up to 500 EUROS. 

During checkout you can get a prediction for the shipping costs to your country. If you have any questions please contact us


Hold for later shipping

With this option you have the option to purchase bottles and reserve them for later shipping.

A great way to combine multiple orders into one shipment.
You will see your purchased bottles in your personal account.

Whenever you are ready to have them shipped send an email to [email protected] and we will create a shipping order for you.

This service is free and you will only pay for the actual shipping costs.




Delivery times


Delivery times may vary and we have very limited control over this. We will try to get your package out as fast as possible.
Mostly the same day (if ordered during the day).

We ship on Monday to Friday. So orders place on Friday evening until Monday afternoon are send out on Monday.

If you have a deadline (the bottle is a present/gift, your organise a tasting or just eagerly awaiting for the delivery of your bottle) please consider the following:


- Customs can play a big role in slowing down the delivery process. This is out of our control.

- Delivery times vary:
- Within the Netherlands, Germany, Belgium in most cases takes 1 or 2 days.
- Other countries in Europe: due to COVID-19 we see increased delivery times up to 2 weeks.
- Outside Europe: due to COVID-19 delivery times vary. DHL express is still very reliable with a maximum of 5 days.
- China and Taiwan may take up to 3 weeks. We often see fast delivery but we can't guarantee this.

Track and Trace


We provide track and trace links for every shipment. 
You can track the status of your shipment by using the link we provide.

If it is being held by customs: please be patient as we can't influence this process.

Be aware that sometimes an additional tracking link is provided by the operator in your country.




In the unlikely event that anything happens to your order: you will receive a full refund. We ship out all orders as an insured package. 

We will fully refund your order for any broken or missing items.
We need to receive a damage report and photos, if in the rare event a bottle is damaged during transport.

Contact us at [email protected] if there are issues with the transport.

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