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Independent bottler specialist

Shipping & returns

As soon as you placed your order we at Whiskybase shop will start packaging your whisky. For this job we selected special sturdy boxes. The bottle itself is also wrapped so that it will endure the travel without any problems.

Your shipment will be offered to the shipping company on Monday to Friday. We always use registered post to ensure that the intended person will receive the shipment. 

In the unlikely event that a bottle should break or be misplaced, the shipment is insured up to 500 EUROS. 

During checkout you can get a prediction for the shipping costs to your country. If you have any questions please contact us

 

Hold for later shipping


With this option you have the option to purchase bottles and reserve them for later shipping.

A great way to combine multiple orders into one shipment.
You will see your purchased bottles in your personal account.

Whenever you are ready to have them shipped send an email to shop@whiskybase.com and we will create a shipping order for you.

This service is free and you will only pay for the actual shipping costs.

 

 

 

Delivery times

 

Delivery times may vary and we have very limited control over this. We will try to get your package out as fast as possible.
Mostly the same day (if ordered during the day).

We ship on Monday to Friday. So orders place on Friday evening until Monday afternoon are send out on Monday.

If you have a deadline (the bottle is a present/gift, your organise a tasting or just eagerly awaiting for the delivery of your bottle) please consider the following:

 

- Customs can play a big role in slowing down the delivery process. This is out of our control.

- Delivery times vary:
- Within the Netherlands, Germany, Belgium in most cases takes 1 or 2 days.
- Other countries in Europe 2 - 4 days.
- Outside Europe 4 to 10 days.
- China and Taiwan may take up to 3 weeks. We often see fast delivery but we can't guarantee this.



Track and Trace

 

We provide track and trace links for every shipment. 
You can track the status of your shipment by using the link we provide.

If it is being held by customs: please be patient as we can't influence this process.

Be aware that sometimes an additional tracking link is provided by the operator in your country.

 

 

Insurance

In the unlikely event that anything happens to your order: you will receive a full refund. We ship out all orders as an insured package. 

We will fully refund your order for any broken or missing items.
We need to receive a damage report and photos, if in the rare event a bottle is damaged during transport.

Contact us at shop@whiskybase.com if there are issues with the transport.

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